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Concerns are growing among Sunderland supporters over recent ticketing problems.
And now a leading fan group has publicly called out the club’s handling of the situation.
Red and White Army issue statement about Sunderland ticket concerns
Supporters’ group Red and White Army has expressed disappointment with Sunderland AFC over ongoing ticketing issues affecting fans at the Stadium of Light.
RAWA say they had asked the club to pause the release of unrenewed season tickets due to a number of unresolved supporter issues, but claim that request was ignored.
In a statement, the group said they were “disappointed” that ticket sales continued despite what they describe as a significant number of outstanding problems.
They also raised concerns over a lack of communication, claiming their request did not receive a final response from the club.
The group added that many long-standing season ticket holders have reported poor customer service, particularly when trying to renew or move seats.
Some supporters, according to RAWA, now feel “overlooked” despite backing the club through difficult periods in recent years.
The situation comes at a sensitive time for Sunderland following their return to the Premier League, with demand for tickets significantly increasing.
FGG says: Sunderland struggle to balance demand and loyalty in the Premier League
Ticketing problems are nothing new when clubs move up a division, especially into the Premier League, where demand spikes almost overnight.
But that does not make the concerns any less valid.
Long-standing supporters are often the ones who feel squeezed the most during these transitions, whether it is through pricing, availability or poor communication.
If RAWA’s claims are accurate, the biggest issue here is not just the ticketing system itself, but how the club has handled supporter concerns.
At a time when excitement should be building around a return to the top flight, situations like this risk creating unnecessary frustration among the very fans who stuck with the club when times were tougher.