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Manchester United's latest crackdown on ticket touting has sparked fresh frustration after several long-standing season ticket holders were caught up in the process.
While the club insists it is targeting abuse of its ticketing system, some supporters claim they have been wrongly accused.
Man Utd season ticket holders caught up in latest fiasco
The Red Devils have faced a growing backlash after another wave of season ticket holders received emails warning they could lose their accounts as part of the club's anti-touting operation at Old Trafford.
The club began its latest crackdown last week, temporarily restricting accounts where it believed there had been “sustained activity” that may have breached ticketing terms and conditions.
Supporters were asked to verify the devices they regularly use to access their accounts, with some restrictions later lifted.
However, others continue to face the prospect of having their season tickets revoked despite insisting they have done nothing wrong.
United have acknowledged that “some innocent supporters may have been affected” during the process and apologised for the inconvenience, while confirming affected fans can appeal the decision.
The situation escalated on Monday after a further batch of supporters received similar warning emails, leaving hundreds of fans uncertain over whether they will retain their season tickets before the new campaign begins.
One supporter claimed on social media that after 22 years as a season ticket holder, attending every home match, numerous away games and more than 75 European trips, they now risk losing their ticket simply for helping their mother forward one.
The Manchester United Supporters' Trust (MUST) and the United Fans' Forum are now working with the club to support affected fans through the appeals process.
FGG says: Utd are right to tackle touting but must do better here
Few supporters would argue against stronger action to tackle ticket touting, particularly when genuine fans continue to struggle for access to matches.
However, those efforts have to be backed by accurate systems and a fair appeals process. When loyal supporters with decades of attendance feel they have been wrongly targeted, confidence in the process quickly vanishes.
United are right to take ticket abuse seriously, but this episode risks alienating some of the club's most loyal supporters.
Season ticket holders are the backbone of the matchday atmosphere at Old Trafford, and wrongly placing even a small number of them under suspicion is a poor look.