The Mr Play app aims to deliver a full-service betting experience, combining a sportsbook and an online casino into one mobile platform. This review covers everything mobile-first UK bettors need to know, from features to performance. With mixed ratings 3.7 on Google Play and 4.3 for its casino-only iOS app we dig deeper to see if it delivers.
Mr Play App Review Summary
Our analysis of the Mr Play app reveals a platform with distinct strengths and significant weaknesses, particularly when comparing the Android and iOS experiences.
| Pros | Cons |
|---|---|
| Impressive Market Depth: The app provides excellent coverage, particularly for football, with over 100 markets for major Premier League matches. | No Live Streaming: The complete absence of live streaming is a major drawback compared to leading UK betting apps. |
| Helpful Betting Tools: The “Play Bot” feature (an AI-driven tool that provides betting tips) is a useful tool for in-play bettors. | Inconsistent Performance: Many user reviews cite significant issues with lag, bugs, and unresponsiveness. |
| Simple Interface: A straightforward design makes it easy to navigate, with a simple switch to move between the sportsbook and casino sections on the Android app. | No Dedicated iOS Sports App: iPhone and iPad users do not have access to a sports betting app; the available app is for casino games only. |
| No Best Odds Guaranteed (BOG): The lack of BOG is a significant negative for horse racing bettors. |
How to Download the Mr Play App
The download process for the Mr Play app differs significantly depending on whether you are an Android or iOS user. Android users can find a combined sportsbook and casino app, while iOS users will find the app is limited to casino games.
Downloading the Mr Play App on Android
- Open the Google Play Store on your Android device.
- Search for “Mr Play”.
- Select the app from the search results and tap “Install”.
- The app will download and install automatically on your device.
Alternatively, an APK file can be downloaded directly from the official Mr Play website if you have trouble finding it in the store.
Downloading the Mr Play App on iOS
There is no dedicated Mr Play sports betting app available for iOS in the UK. The application found on the Apple App Store is for Mr Play Online Casino Games only and does not include the sportsbook.
It is critical for UK users to note that, contrary to some third-party reviews, our direct verification of the Apple App Store confirms the available app is strictly for casino games. For sports betting, the mobile website is the only option for iOS users.
Mr Play App System Requirements
| Operating System | Minimum Requirement |
|---|---|
| iOS | iOS 12.0 or later |
| Android | 4.4 and higher |
The app size is approximately 27-29 MB, making it a relatively small download.
| Detail | Information |
|---|---|
| iOS Availability | Casino Games Only |
| Android Availability | Yes |
| Google Play Rating | 3.7 / 5 |
| iOS App Store Rating | 4.3 / 5 (Casino Only) |
| Main Feature | Combined Sportsbook & Casino |
Mr Play App User Experience
The user experience on the Mr Play app has received mixed feedback from both experts and users, with opinions differing on its design, performance, and overall functionality.
Design and Navigation
The app uses a clean blue, white, and black colour scheme. Navigation is generally straightforward, featuring a simple switch to toggle between the sportsbook and casino on Android and a handy menu for trending tournaments. This simple layout makes it easy to find key markets and features without unnecessary clutter.
App Performance
There is contradictory information regarding the app's performance. While some sources describe it as responsive and even faster than the mobile website, a significant number of user reviews and other reports cite problems with lag, bugs, unresponsiveness, and pages failing to load. This inconsistency suggests that performance may vary depending on the device and connection.
Login and Security
Mr Play uses 128-bit SSL encryption technology to ensure that sensitive user data is kept private and secure. The source materials do not provide specific details on the availability of biometric login features like Face ID or fingerprint scanning.
Betslip Functionality
The app features a standard mobile betslip that allows users to add selections, view singles, and create accumulators. Selections are added to the slip, where you can then enter your stake and place the bet. The sources reviewed do not highlight any unique or advanced mobile betslip features.
Mr Play App Sports Betting Features
The Mr Play app offers a core set of features for sports bettors, though it lacks some of the advanced functionality found in more established apps.
In-Play Betting
In-play betting is a key component of the Mr Play app. It provides a wide range of live markets, supported by live stats and match trackers (described as “pulse graphics”) that display game momentum and key events to help inform betting decisions.
Live Streaming
The Mr Play app does not offer any live streaming for sporting events. This is a significant disadvantage for bettors who enjoy watching the action unfold, placing it behind many of its top UK competitors.
Bet Builder
A bet builder is available on the app for popular sports like football, tennis, and American football. Our assessment aligns with the user consensus: the bet builder is serviceable for simple combinations but lacks the market depth to compete with industry leaders.
Cash Out
The app includes a cash out feature, allowing you to settle a bet before the event has finished. It is important to note that only full cash out is available. The sources do not mention the availability of partial or auto cash out options.
Push Notifications
The source materials reviewed did not contain specific information about the app's push notification capabilities, such as options for custom alerts on odds changes, bet settlements, or promotions.
Play Bot
A unique feature within the Mr Play app is the Play Bot. This is an AI-driven tool that provides personalised betting recommendations and in-play tips. Users can adjust settings to receive suggestions tailored to their betting habits, making it a useful feature for discovering new betting opportunities.
Mr Play App Betting Markets
The app provides respectable market depth across more than 30 sports, but its quality is a tale of two disciplines: football coverage is excellent, while horse racing is fundamentally flawed for serious punters.
- Football is the app's greatest strength. It offers extensive coverage of leagues worldwide, with an impressive depth of markets for major matches. For example, it's common to find over 100 different betting options for a single Premier League game.
- Horse racing coverage includes all UK and Irish meetings, as well as international races. However, its appeal is significantly diminished by a major weakness: the lack of Best Odds Guaranteed (BOG).
Mr Play App Bonuses and Promotions
Mr Play offers promotions for new and existing customers, although the sports-related bonuses are more limited compared to the extensive offers available for casino players.
Welcome Offer
The sports welcome offer for new UK customers can vary, but the most frequently promoted is Bet £10, Get a £15 Free Bet. The key terms are outlined below.
- A minimum £10 deposit and a £10 qualifying bet are required.
- The qualifying bet must be placed at minimum odds of 2.00 (1/1).
- The free bet token must be used on a selection with odds of 1.80 (4/5) or higher.
- The free bet expires 14 days after being credited.
- Deposits made via PayPal, Neteller, Paysafe, or Skrill are not eligible for this offer.
App-Exclusive Promotions
Based on the provided source materials, there are no promotions that are exclusive to users of the mobile app.
Loyalty Rewards
Mr Play features a “Loyalty Ladder” rewards program, but sources indicate that it is primarily focused on casino players. There is no dedicated VIP or loyalty scheme mentioned for sports betting customers. The main recurring promotion for sports bettors is the PlayBoost feature, which offers an odds boost of up to 77% on winning accumulator bets with four or more selections.
Mr Play App Banking
Mr Play supports a wide range of modern and traditional payment methods, making it convenient for UK users to manage their funds.
Deposits
Primary deposit methods available on the app include:
- Visa
- Mastercard
- PayPal
- Skrill
- Trustly
- Apple Pay
The minimum deposit for most methods is £10. Deposits are processed instantly and are generally free of any fees.
Withdrawals
Withdrawals can be made back to most of the same methods used for deposits, with a minimum amount of £10. A critical point highlighted in the sources is the variable withdrawal times. E-wallets like PayPal are the fastest, processing within 3 business days, while debit card withdrawals can take up to 6-8 business days to complete. Furthermore, withdrawing amounts over £2,300 requires an additional verification process. Although not officially stated, some user reviews report the application of withdrawal fees.
Transaction History
The source materials did not include specific details on how users can view or manage their transaction history within the mobile app interface.
Mr Play App vs Mobile Website
The choice between the Mr Play app and its mobile-optimised website is not clear-cut, with conflicting reports on performance and functionality.
- Some sources claim the app offers a more streamlined and faster experience, as it is designed specifically for mobile devices.
- Conversely, other reports and numerous user reviews describe the app as buggy and slow, while the mobile website is sometimes criticised as being sluggish. For some users, the website may prove to be the more stable and reliable option.
- It is critical for UK users to note that, contrary to some third-party reviews, our direct verification of the Apple App Store confirms the available app is strictly for casino games. The Android app integrates both casino and sports, but for sports betting on iOS, the mobile website is the only option.
Mr Play App Customer Support
Mr Play provides several customer support options for app users, guided by its company motto “CARE” (Customers Are Really Everything).
- Contact methods include Live Chat, Email, and a UK telephone number.
- Despite the “CARE” ethos, live support hours are limited, typically from 8:00 AM to midnight CET (07:00 to 23:00 GMT), rather than being available 24/7.
Mr Play App Troubleshooting
Based on common user complaints, here are some troubleshooting tips for issues you might encounter with the Mr Play app.
- App Crashing or Freezing: Try restarting the app first. If the problem persists, clear the app's cache in your device settings or ensure your device's operating system is fully up to date.
- Slow Performance/Lag: Check your internet connection and switch between Wi-Fi and mobile data to see if there's an improvement. Closing other apps running in the background can also free up device resources.
- Login Problems: Double-check that you have entered the correct username and password. If you have forgotten your details, use the password reset function available on the login screen.
- Withdrawal Delays: Remember that withdrawal times vary significantly by method. If the stated timeframe (e.g., up to 8 business days for cards) has passed, contact customer support for an update.
Mr Play App Verdict
After a thorough review, the Mr Play app earns a fair assessment of 3 out of 5 stars. It is a functional platform with notable strengths, but it is held back by significant limitations that prevent it from competing with the UK's top-tier betting apps.
Its primary advantage is the excellent football market depth, providing a huge range of betting options. For Android users, the convenient integration of a comprehensive casino and sportsbook into a single app is another major plus.
However, the weaknesses are impossible to ignore. The complete lack of live streaming and the absence of Best Odds Guaranteed for horse racing are critical omissions for serious bettors. Furthermore, inconsistent app performance, with frequent reports of lag and bugs, detracts from the user experience. The most critical drawback is the fact that there is no sports betting app for iOS users, effectively excluding a huge segment of the market.
Ultimately, the Mr Play app is a serviceable, if flawed, platform best suited for a specific niche: the casual, Android-using football fan who enjoys a casino session and isn't fussed about the premium features like live streaming and BOG that define market-leading apps. For this reason, we recommend serious sports bettors and all iOS users look to more established and fully-featured alternatives.
Mr Play App FAQs
Yes, the app is free to download from the Google Play Store for Android and the Apple App Store for iOS.
No, the Mr Play app does not offer any live streaming services for sports.
No. At the time of this review, the Mr Play app on the Apple App Store is for casino games only. iPhone users must use the mobile website for sports betting.
On Android, yes, the app integrates both the sportsbook and casino. On iOS, the available app is for the casino only.