Launched in 2024, the NRG-bet app is a new platform aiming to deliver a streamlined betting experience on its unique software. However, with a very low App Store rating of 1.0/5 and a Trustpilot score of 2.0/5, our expert review digs deep to see if it’s worth your time.
NRG-bet app review summary
The NRG-bet app is a new arrival on both iOS and Android that provides a solid, fast experience for core UK sports like football and horse racing. However, it is held back by several significant drawbacks, particularly in banking flexibility and customer support, which potential users must consider.
| Pros | Cons |
|---|---|
| Slick, user-friendly interface with fast performance. | Extremely limited payment methods with no e-wallets (e.g., PayPal). |
| Dedicated apps are available for both iOS and Android devices. | Customer support is effectively email-only, despite conflicting reports. |
| Excellent coverage and features for football and horse racing. | Covers only a small range of popular sports, lacking niche markets and esports. |
| Accessible minimum deposits and withdrawals, starting from around £5. | Concerning user reports of severe withdrawal and account verification issues. |
How to download the NRG-bet app
The NRG-bet app is available for free download on both major mobile operating systems, allowing you to get started quickly on your smartphone or tablet.
How to get the NRG-bet app on iOS
- Open the Apple App Store on your iPhone or iPad.
- Search for “NRG.Bet”.
- Tap the ‘Get' button to download the free app.
- Once installed, open the app and log in or create a new account.
How to get the NRG-bet app on Android
- Open the Google Play Store on your Android device.
- Search for “NRG.Bet”.
- Tap the ‘Install' button.
- After the download is complete, open the app to register or sign in.
System requirements
| Requirement | Details |
|---|---|
| Operating System | Requires iOS 11.0 or later |
| App Size | 29.9 MB |
| Developer | SharedBet Limited |
NRG-bet app user experience
Our review focused on the app's day-to-day usability, performance, and the functionality of its core features to assess the overall user experience.
Design and navigation
The app features a bold yellow and black colour scheme that gives it a sharp, modern identity. The layout is optimised for mobile use, with thumb-friendly features like a collapsible side menu making navigation straightforward. While the design is generally intuitive, the use of multiple scrollable banners and game tiles can feel slightly cluttered on smaller screens.
App performance
In our tests, the NRG-bet app ran smoothly, with fast loading times and no noticeable lag or glitches. We found the performance to be reliable and responsive. However, it's crucial to balance this with highly negative user feedback. One App Store review described it as an “absolutely rubbish app,” indicating that not all users have a seamless experience.
Login and security
The app supports modern security features, including biometric login options such as Face ID, for quick and secure access. As a platform licensed by the UK Gambling Commission, NRG-bet adheres to strict regulatory standards for player protection and data security.
Betslip functionality
The mobile betslip is a highlight, functioning smoothly and making it easy to build and place wagers. It supports a good range of bet types, including singles, multiples (accas), and permutations, catering to most standard betting strategies.
NRG-bet app sports betting features
The NRG-bet app includes several key features expected from a modern bookmaker, though some come with notable limitations.
In-play betting
The dedicated ‘In Play' tab provides access to a good range of live betting markets. A helpful visual feature colours the odds pink when they are drifting (lengthening) and blue when they are shortening, allowing you to track market movements at a glance.
Live streaming
The app is advertised with live streaming for UK and Irish horse racing, and where available, the stream quality is described as excellent. However, bettors should be aware that some user tests and independent reviews found no live streaming functionality whatsoever. This suggests the feature may be unreliable or not universally available across all accounts or devices.
Bet builder
A bet builder feature is available, but it is only for football. Eligible matches are marked with a ‘B+' logo, and users can combine up to 30 selections into a single wager. A key limitation is that early cash-out is not available on bet builder wagers.
Cash out
The app offers both full and partial cash out on selected markets. This feature gives you the flexibility to settle bets early to secure a profit or minimise a potential loss before an event has finished.
Push notifications
According to the app's version history, push notifications have been implemented. This feature allows users to opt-in to receive alerts about new promotions and offers directly on their device.
NRG-bet app betting markets
The app’s market coverage is focused rather than comprehensive, offering around 19 different sports. It concentrates on the most popular options for a UK audience, such as football, horse racing, greyhounds, and tennis. The platform does not cover esports or many niche sports. It boasts strong market depth in its core areas, offering around 150 markets for major football games and extensive coverage of UK, Irish, US, and Japanese horse racing.
NRG-bet app bonuses and promotions
Promotions for existing players are somewhat limited compared to more established rivals, but a welcome offer is available for new customers.
Welcome offer
The primary sportsbook welcome offer is Bet £20, Get a £10 Free Bet. To claim this, new customers must use the promo code b20g10 during sign-up, deposit a minimum of £20, and then place a qualifying bet of at least £20 at odds of Evens (2.0) or greater. The £10 free bet is credited after the qualifying bet settles and expires after 7 days. While the ‘Bet £20, Get £10' offer is straightforward and easy to claim, its 50% value-back is less generous than the 100%+ bonuses offered by many larger, more established bookmakers.
App-exclusive promotions
During our review, we found no promotions that were exclusive to the NRG-bet app. All offers were available across all platforms.
Loyalty rewards
Ongoing promotions for existing players include daily Price Boosts on selected events, a weekly Slots Club where wagering on featured slots earns free spins, and a loyalty offer that grants a £10 free bet for placing ten £10+ bets within a week.
NRG-bet app banking
Banking on the NRG-bet app is an area with clear pros and cons, featuring accessible limits but a restrictive choice of methods.
Deposits
- Methods: Available deposit options include Visa Debit, Mastercard Debit, Maestro, Bank Transfer, Apple Pay, and Cheque.
- Missing Methods: The app does not accept any e-wallets like PayPal, Skrill, or Neteller. This is a significant drawback compared to most modern betting sites.
- Minimum Deposit: One of NRG-bet's most frequently cited advantages is its low minimum deposit. While many reviews and the platform's reputation are built on a £1 minimum, our latest analysis and testing reveal this may have changed. The current minimum deposit appears to be £5 for methods like debit cards and Apple Pay, with some sources even listing £10.
Withdrawals
- Methods: Withdrawals are processed back to the original deposit method used, in line with a standard closed-loop policy for security.
- Withdrawal Times: The standard processing time is 2-5 working days. Our tests showed varied results: one Apple Pay withdrawal took only 33 minutes, while a Visa withdrawal took the full five days.
- Minimum Withdrawal: Similar to deposits, the minimum withdrawal amount appears to start at £5, which is still lower than the £10 standard at many competitors, but may disappoint users expecting the widely reported £1 limit.
Transaction history
Users can easily view their full deposit and withdrawal history within the account section of the app.
NRG-bet app vs mobile website
While both the app and mobile website offer a similar core experience, the dedicated app provides a few key advantages for regular users.
| Feature | NRG-bet App | Mobile Website |
|---|---|---|
| Convenience | One-tap access directly from your home screen. | Requires opening a browser and navigating to the site. |
| Storage | Requires a small amount of storage space (29.9 MB). | No storage space used on the device. |
| Performance | Highly optimised for a smooth, fast experience. | Performance is good but depends on the browser. |
| Special Features | Face ID login and push notifications for offers. | Does not support biometric login or push alerts. |
Both platforms provide access to the same sports, markets, and account features. The choice between them comes down to personal preference for convenience and features.
NRG-bet app customer support
Customer support is arguably the app's most significant weakness. The only official and consistently reported method for contact is via email at [email protected]. There is NO phone support, and while a few reviews confusingly mention the existence of live chat, our comprehensive analysis and user testing could not verify this feature, leading us to conclude it is not an option bettors should expect. The in-app FAQ section is also poorly organised, presenting information as a single, non-searchable scrolling page of text, making it difficult to find answers.
NRG-bet app troubleshooting
The most critical issue reported by users involves account and withdrawal problems. One App Store reviewer detailed their account being suspended immediately after requesting a withdrawal, followed by verification requests and a complete lack of communication from the company. Other potential issues could include more general problems like login errors or delays in bet settlement. This specific user complaint is particularly concerning as it highlights the potential risk of combining withdrawal issues with a slow, email-only support system, leaving customers with limited recourse for urgent problems.
NRG-bet app verdict
The NRG-bet app presents a mixed but interesting proposition. On one hand, it delivers a fast, modern, and user-friendly platform with accessible minimums for deposits and withdrawals starting around £5, making it suitable for casual bettors. Its focus on football and horse racing is sharp, with good market depth and solid features like a bet builder and advertised live streaming for racing.
However, these strengths are seriously undermined by glaring weaknesses. The lack of payment options, particularly e-wallets like PayPal, is a major inconvenience. More critically, the effectively email-only customer support and concerning user reports of suspended accounts after withdrawal requests raise significant red flags about reliability and service.
The ideal user for this app is a “sports betting purist” who values simplicity, uses a debit card or Apple Pay, and focuses exclusively on mainstream UK sports. For this specific type of bettor, the NRG-bet app could serve as a decent secondary option. For anyone who values payment flexibility, responsive customer support, and a wider variety of sports, we recommend considering more established and trusted platforms.
NRG-bet app FAQs
Yes, the app is completely free to download from both the Apple App Store and the Google Play Store.
The app advertises live streaming for UK and Irish horse racing. However, some reviews and tests have reported that this feature is not always available, so it may not be a reliable option. No other sports are streamed.
Like any application, it consumes battery power during use. However, the app is well-optimised, and there are no widespread reports of it causing excessive battery drain.
Yes, the app is compatible with iPads and other tablets, providing a user experience optimised for larger screens.
No. In line with UK gambling regulations, each account must be registered to and used by a single individual. Sharing accounts is not permitted.