NetBet, a bookmaker founded in 2001, offers a feature-packed mobile experience for UK bettors. However, a stark contrast exists between its innovative features and its extremely low 1.6/5 user rating on the App Store, prompting an honest investigation into its true performance and value.
NetBet App Review Summary
Overall Quality and Availability
The NetBet app is a comprehensive mobile sportsbook from a UKGC-licensed operator (licence number 39170), available for both iOS and Android devices. While professional reviews often praise its deep betting markets and unique features, widespread user feedback highlights significant and persistent concerns about the app's performance and reliability.
| Pros | Cons |
|---|---|
| Unique Betting Features: Access to innovative tools like SnapBet, Bet Maker, and the stats-based ‘Bet Assist'. | Extremely Poor User Ratings: The app holds a very low 1.6/5 rating on the Apple App Store, with widespread user complaints. |
| Deep Betting Markets: Extensive coverage of football with over 300 markets per Premier League game, plus nearly 40 other sports. | Reported Performance Issues: User reviews frequently cite bugs, lagging, inaccurate live data, and app crashes. |
| Strong In-Play Betting: The in-play interface is praised for its intuitive layout, large buttons, and vast number of live events (over 25,000 per month). | Potential Withdrawal Delays: Reports mention delays due to unprompted KYC checks, and some users complain of withdrawal issues. |
| Mobile-Specific Bonuses: Offers promotions specifically for mobile users, such as a free bet on the first mobile wager. | Limited Customer Support Hours: Live support is not available 24/7, operating between 09:00 and 23:00 UK time. |
How to Download the NetBet App
iOS Download
- Open the App Store on your iPhone or iPad.
- Tap the Search icon and type “NetBet”.
- Select the official NetBet sports betting app from the results.
- Tap Get to download and install the app. You may need to verify with your Apple ID password, Face ID, or Touch ID.
Android Download
- Open the Google Play Store on your Android device.
- Use the search bar at the top to search for “NetBet”.
- Tap on the official NetBet app from the search results.
- Tap the Install button to download the app to your device.
System Requirements
- iOS: Requires iOS 13.4 or later. The app has a file size of approximately 27.7 MB.
- Android: Available on the Google Play Store. Users should check the store page for specific version and storage requirements for their device.
NetBet App User Experience
Design and Navigation
The app features a modern, slick, and clean design with a dark background that is easy on the eyes. The layout is logical and well-organised, making it simple to navigate between sports, markets, and features. However, some users have criticised the menu along the bottom of the screen as being repetitive and taking up unnecessary screen space.
App Performance
While the app can appear smooth in isolated testing, this belies a significant and well-documented performance crisis. The app's abysmal 1.6/5 App Store rating is the direct result of a high volume of user complaints citing persistent lag, connection issues, frequent error messages, and app crashes. These reports indicate serious underlying stability problems that can severely impact the betting experience for many users.
Login and Security
The app is operated by a company fully licensed by the UK Gambling Commission, ensuring regulatory compliance. It employs standard security measures, including SSL encryption, to protect user data and financial transactions. Multi-factor authentication is also available for added account security.
Betslip Functionality
The betslip is efficient and user-friendly, with one review noting that a bet can be placed in just five screen touches from login. It is straightforward to add selections, build accumulators (accas), and use the integrated Bet Builder feature directly within the betslip interface.
NetBet App Sports Betting Features
In-Play Betting
In-play betting is a major strength of the NetBet app. The interface is highly intuitive, featuring a divided layout and large, readable market buttons that are perfectly suited for mobile use. The platform offers a vast selection of live events, with over 25,000 available each month.
Live Streaming
NetBet offers a live streaming service, “NetBet TV,” for selected sports, including football, basketball, tennis, greyhounds, and esports. To access the streams, users are required to have a positive account balance of at least £1 or to have placed a bet within the last 48 hours. Some reviews note that the range of streamed events is somewhat limited compared to top-tier competitors.
Bet Builder
The Bet Builder function is fully integrated into the app, allowing users to create same-game multiples. It offers a decent selection of markets for popular sports like football, though some niche player prop markets, such as player fouls or tackles, may not always be available.
Cash Out
A full Cash Out feature is available on most sports for both single and accumulator bets. The function is generally considered reliable and updates quickly, giving users the flexibility to settle their wagers before an event has concluded.
NetBet App Betting Markets
The NetBet app provides impressive market depth, particularly for football, where over 300 distinct markets can be available for a single Premier League match. Coverage extends to nearly 40 sports in total, including all UK and Irish horse racing, tennis, cricket, golf, and major US sports like the NFL and NBA. Bettors can also find markets for more niche sports such as handball, Aussie Rules, and a comprehensive range of esports. However, the app's coverage of political and entertainment special markets is very limited.
NetBet App Bonuses and Promotions
Welcome Offer
The primary sports welcome offer for new UK customers is a “Bet £10, Get £20” package. After placing a qualifying £10 bet, new users receive £20 in free bets, which are split into four £5 tokens for specific uses: one for a Bet Builder, one for an accumulator, one for Horse Racing, and one for the UFC. The offer also includes 25 free spins for the ‘Big Bass Splash' slot game.
App-Exclusive Promotions
NetBet provides promotions targeted specifically at mobile users. A notable example is the “first mobile bet offer,” where a user placing their first bet of £10 via the app can receive a £10 free bet in return.
Loyalty Rewards
Players are automatically enrolled in the ‘Player Club' loyalty scheme upon joining. By placing real-money bets, users earn ‘NetPoints,' which can be redeemed for rewards in the Club Shop. Accumulating points also helps players advance through VIP tiers (Bronze, Silver, Gold, etc.), unlocking progressively better perks and bonuses.
NetBet App Banking
Deposits
The app supports a wide range of deposit methods, with a strong focus on mobile-friendly options. These include Apple Pay, Google Pay, and PayPal, alongside standard debit cards (Visa, Mastercard) and other e-wallets like Skrill and Neteller. The minimum deposit for most methods is £10, and transactions are typically processed instantly.
Withdrawals
Withdrawal methods include debit cards, PayPal, Skrill, and bank transfers. Processing times vary, with e-wallets being the fastest (often within 24 hours), while debit cards can take between 1-5 business days. Critically, some user and reviewer tests have highlighted significant withdrawal delays, sometimes lasting up to a week, due to unexpected requests for identity verification (KYC). This issue is a primary driver of the app's negative reputation, with one user review on the App Store explicitly warning that the site will “take take from you then restrict your access to your own money” via these processes. Furthermore, withdrawals of £500 or more may be subject to a 1.5% processing fee.
NetBet App vs Mobile Website
Both the NetBet app and the mobile browser version provide full access to all betting markets and features. While some reviewers praise the app's optimised layout as the “best way to experience” the sportsbook, users who encounter the widely reported performance issues may prefer the stability and reliability of the mobile website.
NetBet App Customer Support
Customer support can be accessed directly through the app via Live Chat, WhatsApp, and an email contact form. It is important to note that support is not available 24/7; the specific operating hours are 09:00 to 23:00 UK time. The support team is generally regarded as helpful and professional during these hours.
NetBet App Troubleshooting
The following issues, synthesized from dozens of user reviews on the App Store and other platforms, represent the most common frustrations:
- Performance Issues: The app freezing, lagging, or crashing, particularly during in-play betting.
- Login Problems: Difficulty logging into or accessing user accounts.
- Withdrawal Issues: Significant delays in processing withdrawals or being subject to unexpected and unprompted verification requests.
- Inaccurate Live Data: Reports of in-play match timers, scores, and other statistics being incorrect.
- Connection Errors: The app frequently failing to connect to NetBet's servers, preventing bets from being placed.
NetBet App Verdict
The NetBet app presents a major contradiction for UK bettors. On one hand, it is a feature-rich platform from an established brand, offering deep markets and innovative tools like SnapBet and Bet Assist that will undoubtedly appeal to experienced punters. The in-play interface is well-designed, and the range of mobile-specific promotions adds clear value. On the other hand, this potential is severely undermined by a torrent of negative user reviews and a dismal 1.6/5 App Store rating. This feedback points to significant, persistent issues with performance, stability, and reliability that can make for a deeply frustrating experience.
Reports of lagging, crashes, and withdrawal delays are too common to ignore. For this reason, we cannot recommend the app for the majority of bettors. The risk of encountering session-ending bugs or withdrawal delays is simply too high. Until NetBet addresses this feedback with a comprehensive overhaul, the mobile website remains the only viable way to engage with the sportsbook on the move.
NetBet App FAQs
Yes, the NetBet app is free to download from the Apple App Store and Google Play Store.
Yes, live streaming is available for selected sports. You must have a funded account with at least £1 or have placed a bet in the last 48 hours to watch.
Despite a feature-rich design, the app has a 1.6/5 rating due to a high volume of user complaints regarding performance issues like bugs, lag, crashes, and withdrawal problems.
Yes, the app is compatible with both iPhone and iPad, requiring iOS 13.4 or later.