Launched in 2021 by a passionate punter, BresBet is a UK-based sportsbook with a dedicated focus on horse and greyhound racing. While it attracts racing fans with strong promotions, it is critically undermined by a dire customer reputation, evidenced by a 2.0/5 Trustpilot score where 75% of users gave it the lowest possible rating.
BresBet Review: An In-depth Look at this UK Bookmaker
BresBet was founded in 2021 by Sheffield-based racehorse owner Nic Brereton. The company's stated mission is to “go back to bookmaking,” implying a personal, punter-focused service. A portion of its profits is channelled into the BresBet Foundation, a charitable arm supporting racehorse and greyhound welfare.
This traditional brand promise, however, clashes starkly with its operational reality. BresBet operates on the generic Playbook Gaming white-label platform (licence 50122), and while it has recently secured its own UKGC licence (65252) in a move towards independence, its customer service record is plagued by widespread complaints that suggest an impersonal and, at times, predatory user experience.
| Pros | Cons |
|---|---|
| Excellent for Racing Fans: Strong focus on horse and greyhound racing with deep market coverage. | Overwhelmingly Negative Customer Feedback: A 2.0/5 Trustpilot score, with 75% 1-star reviews citing account suspensions, voided bets, and payout issues. |
| Generous Racing Promotions: Multiple money-back specials and Best Odds Guaranteed. | Extremely Limited Payment Methods: Only accepts debit cards and bank transfers; no e-wallets like PayPal or Skrill. |
| Fast Withdrawals: User reports and independent reviews confirm withdrawals can be processed in minutes. | Poor Customer Support: Limited contact options and a pattern of complaints suggesting an unhelpful or obstructive service. |
| Competitive Betting Odds: Odds are consistently competitive, particularly for horse racing. | Conflicting Welcome Offers: Multiple different sign-up bonuses are advertised across partner sites. |
| Well-Designed Mobile App: A solid and intuitive app is available for both iOS and Android users. | No Esports Betting: Does not offer markets on any esports events. |
A Closer Look at BresBet's Bonuses and Promotions
Welcome Bonus for Sports Betting
BresBet advertises several different sign-up offers across various partner platforms, which can cause confusion for new customers. The two most commonly cited welcome bonuses are detailed below:
- Bet £10 Get £10 Free Bet: This offer requires the promo code B10G10 during registration. To qualify, a new customer must place a single, win-only bet of £10 at odds of 2.00 (evens) or greater. The £10 free bet is credited after the qualifying bet has settled and expires within 72 hours.
- 50% Cashback up to £30: This promotion requires the promo code welcome30. A new customer must place at least three separate £10 bets on different events on their first day. If the account has net losses at the end of that day, 50% of those losses are refunded as a free bet (up to £30), which also expires in 72 hours.
Given the conflicting information, it is highly recommended that potential new customers check the BresBet website directly to confirm which welcome offer is currently active before signing up.
Terms & Conditions Summary
The following key terms and conditions commonly apply to promotions at BresBet:
- Offers are for new 18+ UK customers only.
- A specific promo code must be entered during registration.
- Qualifying bets often have minimum stake and minimum odds requirements.
- Bets that are cashed out, voided, or ante-post do not qualify.
- Free bets expire quickly, typically within 72 hours.
- The free bet stake is not returned with any winnings.
Existing Customer Promotions
BresBet provides a solid range of ongoing promotions, with a clear emphasis on its specialist sports.
- Horse Racing Offers: The bookmaker features several money-back specials tailored for racing fans. These include “Goodness Only Nose” (money back as a free bet if your horse is second by a nose), “Neck, Back & Craic” (money back if second by a neck in a jumps race), and “Our Favourite Consolation” (money back if your horse finishes second to the SP favourite in any live ITV race). Best Odds Guaranteed is also available on UK and Irish horse racing.
- Football Accumulator Bonuses: The “AccaStacca” promotion rewards customers with a free bet for landing four winning accumulators of different sizes (double, treble, 4-fold, and 5-fold+) within a calendar month. Additionally, the “Giving 110% Out There” offer provides a 10% cash bonus on winning football accumulators with four or more selections.
- Loyalty Programme: A weekly loyalty club rewards regular customers. Based on their weekly staking in the sportsbook and wagering in the casino, qualifying customers can receive free sports bets and casino cash drops.
BresBet Sports Betting Markets Review
BresBet covers over 22 different sports, but its identity is firmly rooted in its specialism in horse racing and greyhound racing. All major sports like football, tennis, cricket, and golf are available, but the platform notably lacks any markets for esports.
Betting Odds & Value
The betting odds at BresBet are consistently competitive, especially when compared to other newer bookmakers. An independent analysis of a Premier League football match calculated an overround of approximately 106.7%, which indicates a fair bookmaker margin and solid value for punters. The odds for horse racing and greyhounds are particularly strong.
Live Betting Experience
In-play betting is available for major sports including football, tennis, darts, and cricket. The standout feature in this area is live streaming, which is available for all UK and Irish horse racing and greyhound events. This allows customers to watch the action unfold directly on the site or app.
While the offering for its core sports is excellent, some user reviews suggest the depth of in-play markets for other sports is less extensive than at larger competitors. The Cash Out feature is also available for qualifying bets.
Bet Builder & Special Features
BresBet offers a Bet Builder feature for football markets, allowing customers to combine multiple selections from a single match into one bet. Games where the feature is available are clearly marked with a ‘B' logo. The bookmaker also lists Acca Insurance among its available features.
Additional Betting Features
Beyond its sportsbook, BresBet offers a full suite of online gaming products.
Casino Games
BresBet operates a full online casino featuring approximately 900 games. This includes a large library of slots from various providers, video table games, and a live casino lobby with dealers for games like Blackjack and Roulette. One source noted a lack of progressive jackpot slots.
Bingo and Slingo
While traditional bingo rooms are not a focus, the site offers an extensive collection of over 60 different Slingo games, which blend the mechanics of online slots with the familiar format of bingo.
Virtual Sports
A well-stocked Virtual Games section is available, offering on-demand betting markets for a range of virtual sports, including football, basketball, and golf.
BresBet Site Experience
Website Design & Navigation
The BresBet website is built on the Playbook Gaming platform, which will be familiar to customers of other independent UK bookmakers like BetZone and Planet Sport Bet. The layout is clean and intuitive, following a standard industry format: sports are listed on the left, the bet slip is on the right, and the main markets are displayed in the centre. This makes for a straightforward and easy-to-navigate user experience.
Mobile Betting Experience
BresBet provides dedicated mobile apps for both iOS and Android devices. The app is a clear highlight of the service, earning a solid rating of 3.7 out of 5 from 33 ratings on the Apple App Store at the time of review. It successfully mirrors the functionality of the desktop site in a well-designed and user-friendly package, making it an excellent option for betting on the go.
See the best betting apps in the UK.
Betting Limits
BresBet enforces maximum payout limits that vary depending on the sport. These limits can range from as low as £2,000 to as high as £100,000. Customers are advised to consult the site's terms and conditions for specific payout limits before placing large bets.
Customer Support
Customer support is a critical weakness for BresBet, underscored by overwhelmingly negative user feedback. Official contact options are extremely limited, with the primary method being email ([email protected]). While some sources indicate a live chat service is available from 9am to 9pm, others report it as non-existent, and there is no phone support.
The pattern of complaints suggests a potential business practice of aggressively managing winning accounts. Reports frequently cite accounts being suspended immediately after large wins, followed by protracted KYC checks, voided bets under opaque reasoning, and a customer support system that users describe as obstructive rather than helpful.
A particularly alarming case documented on the Casinomeister forum details a user who, after a £70,000 casino win, was immediately suspended. Despite being told it was a “technical glitch,” internal documents obtained via a Subject Access Request later revealed an explicit instruction to “DO NOT UNSUSPEND,” raising serious questions about the operator's conduct and responsible gambling commitments.
BresBet Payment Methods
Banking at BresBet is restrictive, representing one of the site's biggest drawbacks.
How to Deposit
The deposit process is straightforward but the options are very limited. BresBet only accepts Visa, Mastercard, Maestro, and Bank Transfer. The absence of popular e-wallets such as PayPal or Skrill is a significant limitation. The minimum deposit amount for all methods is £10.
See other betting sites that accept PayPal.
How to Withdraw
Withdrawals are processed back to the same limited set of methods used for deposits. While the official processing time for debit cards is listed as 2-5 business days, a major positive reported by many users is the extremely fast withdrawal speed. In many cases, funds arrive in a customer's bank account within minutes to a few hours.
Why Choose BresBet for Sports Betting? The Final Verdict
BresBet is a bookmaker of two extremes: it possesses clear, niche strengths but is simultaneously burdened by significant and undeniable weaknesses. Its ideal customer is a punter focused squarely on horse and greyhound racing.
For this user, BresBet delivers considerable value through competitive odds, excellent racing-specific promotions, and live streaming for all UK and Irish races. The platform's other key strengths include impressively fast withdrawals and a high-quality, user-friendly mobile app.
However, these positives are dangerously overshadowed by a consistent and severe pattern of negative customer experiences. The sheer volume of complaints regarding sudden account closures, voided winning bets, and obstructive customer service cannot be ignored.
The documented case of a user whose £70,000 win was followed by an immediate suspension later revealed internally to be deliberate despite claims of a “technical glitch” serves as a stark case study in the potential risks. While BresBet excels in its specialist area, potential customers must weigh its racing-centric benefits against the considerable and well-documented operational risks before signing up.
BresBet FAQs
BresBet was founded and is owned by Nic Brereton, a Sheffield-based racehorse owner. The site is operated on the Playbook Gaming platform.
Yes, BresBet is fully licensed to operate in the UK by the Gambling Commission. It operates on the Playbook Gaming Ltd platform (licence 50122) but also holds its own licence (65252), signaling a recent move towards greater operational independence.
Yes, sources confirm that BresBet offers Best Odds Guaranteed (BOG) on horse racing.
BresBet offers markets on over 22 sports, with a primary focus on horse racing and greyhound racing. Other popular sports include football, tennis, darts, cricket, and golf.