The Grosvenor Sport app enters the crowded UK market backed by the heritage of its established casino brand. It aims to stand out with a specialised focus on horse racing and a unique welcome offer. However, user experiences diverge sharply by platform, reflected in its 4.3-star rating on the App Store versus a problematic 2.7-star rating on the Google Play Store.
Grosvenor Sport app review summary
The Grosvenor Sport app, available for both iOS and Android, offers a comprehensive betting experience that is unfortunately inconsistent across devices. While iPhone users benefit from a polished and feature-rich platform, the Android version is plagued by significant performance issues that detract from its core offerings.
| Pros | Cons |
|---|---|
| Exceptional Horse Racing Coverage: The app provides extensive features for racing fans, including Best Odds Guaranteed, live streaming for all UK and Irish races, and in-depth Timeform guides. | Poor Android Performance: The Android app receives widespread criticism for being sluggish, buggy, and prone to frequent crashes, often requiring reinstallation. |
| Polished iOS Experience: The iPhone app is praised for its smooth navigation, clean design, and overall stability, providing a superior user experience. | Limited Live Streaming: Live streaming is a key feature but is restricted to UK and Irish horse racing and greyhound racing only. |
| Unique Welcome Offer: The “Double the Odds” bonus for new customers is a distinctive and appealing alternative to standard free bet promotions. | A Casino-First Legacy: Users must download separate apps for sports, casino, and poker, a cumbersome approach in an era of integrated platforms. |
| Functional Bet Builder: A robust Bet Builder is available for multiple sports, working for both pre-match and in-play wagers, with options to edit pre-made selections. | No Cash Out on Bet Builders: A significant limitation is the inability to cash out bets created with the Bet Builder feature. |
How to download the Grosvenor Sport app
How to download on iOS
- Open the Apple App Store on your iPhone or iPad.
- Use the search bar to look for “Grosvenor Sport”.
- Select the correct app from the search results.
- Tap the “Get” or download icon to begin the installation.
- Once downloaded, the app will appear on your home screen.
How to download on Android
- Open the Google Play Store on your Android device.
- Search for “Grosvenor Sport” using the search bar.
- Choose the official app from the results.
- Tap the “Install” button to download the app directly from the store.
System requirements
The app requires iOS 13.4 or later and has a file size of 13.3 MB. The source materials do not specify a minimum Android version; users are advised to check the Google Play Store listing for their device's compatibility.
Grosvenor Sport app user experience
The app's user experience is a study in contrasts, where the hardware in a user's hand dictates whether they encounter a slick, modern interface or a frustratingly flawed one.
Design and navigation
The app's interface has been compared by some users to Casumo's design, featuring a modern and slick aesthetic. However, the experience varies significantly between platforms. The iOS app is described as having a “great user interface with clear colours and easy-to-follow menus.” In stark contrast, Android users report an “awful navigation set up, not user friendly,” describing the app as “sluggish” and “clunky.” A useful search tool is available on both platforms to help locate specific markets or events quickly.
App performance
Performance is the app's most divisive aspect. The iOS version generally runs smoothly, but the Android app is consistently cited for major technical flaws. User complaints frequently mention that it is “buggy,” “not smooth at all,” and crashes so often that it sometimes needs to be reinstalled. Some users also note that the desktop site and mobile browser version can be slow to load at times.
Login and security
Users have expressed significant frustration with the app's login process, reporting that it frequently logs them out. The lack of modern biometric login options like Face ID or fingerprint scanning is a major oversight, forcing users to manually re-enter passwords repeatedly. On the security front, Grosvenor is licensed by the UK Gambling Commission and uses SSL encryption technology to protect user data and transactions.
Betslip functionality
The betslip is intuitive, making it easy to add selections for single bets and accumulators. The app features a well-designed Bet Builder that allows users to combine different markets from a single event into one bet. Partial cash out is also available, giving punters more control over their active wagers.
Grosvenor Sport app sports betting features
Beneath the surface, the Grosvenor Sport app packs a solid suite of modern betting features, though its strengths are clearly concentrated in specific areas.
In-play betting
Live, in-play betting is available across a variety of sports, supported by live statistics and match visualisations to help inform decisions. While the feature is functional, some reviews suggest that the variety of in-play markets is less extensive compared to some leading competitors.
Live streaming
Live streaming is a key feature but is primarily focused on racing. The service covers all UK and Irish horse racing as well as greyhound racing. To access a stream, users must either have a positive account balance or have placed a bet within the previous 24 hours.
Bet builder
The Bet Builder is a strong feature, available on multiple sports for both pre-match and in-play markets. A useful function is the ability for users to edit pre-made bet builder suggestions, offering a good balance of convenience and customisation.
Cash out
The app offers both partial and full cash out on eligible bets, allowing punters to settle a wager before an event concludes. However, a crucial limitation is that cash out is not available on bet builder selections. This is a significant drawback compared to top-tier competitors, where cashing out multi-leg, same-game bets is now a standard feature.
Push notifications
While the app is likely to offer push notifications for key events, the provided source context does not contain specific details about the level of customisation available for alerts on odds changes, bet settlements, or promotional offers.
Grosvenor Sport app betting markets
The Grosvenor Sport app provides a comprehensive range of betting markets, offering 36 sports. Its deepest coverage is in football, where major matches can feature over 300 distinct markets, and horse racing. The platform also caters to fans of niche sports, with markets available for Trotting and Pesapallo. Specials betting on politics and TV events is also available, though some reviewers have found this category to be more limited than on other sites.
Grosvenor Sport app bonuses and promotions
Welcome offer
The signature sign-up offer is “Double the Odds.” New customers receive a 100% odds boost token to use on their first sports bet. The offer applies to a maximum stake of £10 (or £5 each-way). Crucially, all winnings from the boost are paid in withdrawable cash, not bonus funds or free bets, adding significant real-money value. Deposits made via PayPal and Paysafecard are excluded from this promotion. The token must be used within 60 days of registration.
App-exclusive promotions
The source materials do not indicate any promotions or bonuses that are exclusively available to mobile app users.
Loyalty rewards
Grosvenor offers the Grosvenor One VIP programme, which links online and land-based casino activity. A key sports benefit is a weekly £5 free bet for staking £25 or more. This ‘bet-and-get’ model is a staple of the UK market, and Grosvenor's offering is competitive at this stake level. The app also features free-to-play games that offer prizes, including “Scratch & Win” and the football-based predictor game “Grosvenor Goals.”
Grosvenor Sport app banking
Deposits
All listed deposit methods are processed instantly.
| Method | Minimum Deposit |
|---|---|
| Debit Cards (Visa/MasterCard) | £5 |
| PayPal | £10 |
| Paysafecard | £5 |
| Apple Pay | £5 |
Withdrawals
The minimum withdrawal amount for all methods is £5.
| Method | Processing Time |
|---|---|
| Debit Cards (Visa/MasterCard) | 1-3 business days |
| PayPal | Within 15 minutes |
| Apple Pay | Within 15 minutes |
Transaction history
The provided source context does not offer specific details on the ease of viewing or managing transaction history within the mobile app interface.
Grosvenor Sport app vs mobile website
While the core betting functionality is similar on both the dedicated app and the mobile website, user feedback suggests a difference in experience. Some users find the mobile browser version to be slower or more “static” compared to the smoother performance of the dedicated iOS app.
Grosvenor Sport app customer support
Customer support is accessible directly through the app via several channels.
- Live Chat
- Phone: 0800 083 1990
- Email: [email protected]
Live agent support operates between 7:00 am and 10:30 pm. User feedback indicates that while the initial chatbot can be frustrating to navigate, the human agents are professional and helpful once reached. This reflects the brand's broader digital approach: a solid, traditional foundation let down by a lack of investment in modern, seamless user-centric technology like biometric logins or an integrated app.
Grosvenor Sport app troubleshooting
Based on user reviews, punters may encounter several common issues, particularly on the Android platform.
- Frequent app crashes and freezes.
- Persistent login problems where the app randomly logs users out.
- Slow, sluggish, and unresponsive performance.
- General bugginess that can interfere with placing bets, especially in fast-moving in-play markets.
Grosvenor Sport app verdict
The Grosvenor Sport app is a tale of two platforms. For iOS users, it delivers a polished, feature-rich, and reliable betting experience that stands strong against competitors. The interface is clean, its horse racing features are a significant draw, and the unique “Double the Odds” welcome offer provides genuine cash value.
Unfortunately, the experience for Android users is the polar opposite. The app is hamstrung by severe technical issues, including constant crashes, sluggish performance, and frustrating login bugs that render it almost unusable for serious betting.
Ultimately, Grosvenor Sport offers a premier horse racing app masquerading as an all-rounder. For iPhone-based racing fans, it’s a thoroughbred contender; for the Android user, it’s a non-starter. This stark difference defines the app, making it a highly recommended choice for one half of the market and an easy one to avoid for the other.
Grosvenor Sport app FAQs
Yes, the app is free to download from the Apple App Store and Google Play Store.
Yes, the app offers live streaming for all UK and Irish horse racing meetings, provided you have a funded account or have placed a bet in the last 24 hours.
Yes, the app is compatible with iPad devices. Android tablet compatibility should be checked on the Google Play Store.
The low rating on the Google Play Store is primarily due to widespread user reports of poor performance, including frequent crashes, slow speeds, and general bugginess.
Yes, if you are an existing Grosvenor Casino member, you can use your membership details to sign up and log in to the sports app.