LiveFootballTickets is a real, long-established ticket resale marketplace rather than a scam site — but “legit” and “risk-free” are not the same thing, and for football that gap matters more than it does for almost any other event.
The company has been trading since 2006, backs every order with a published money-back guarantee, and delivers the great majority of tickets it sells. It is also a secondary marketplace: it sells tickets above face value, adds fees you only see at checkout, and is not an authorised ticket partner of any English club. That last point is the one that catches fans out, because unauthorised football ticket resale is a criminal offence in England and Wales, and clubs do cancel tickets they identify as resold.
Below is what we were able to verify from primary sources, what we could not, and how to decide whether to use it.
Is LiveFootballTickets legit?
Yes, in the sense that matters most to a nervous buyer. LiveFootballTickets is a genuine business with a trading history going back to 2006, a working customer service operation and a published guarantee. It is not a fake shopfront that takes your money and disappears.
What it is not is an official seller. The site buys nothing from clubs directly. It is a marketplace where people who already hold tickets list them, and the platform takes a cut of the sale. Every ticket you buy there originally belonged to somebody else, usually a season ticket holder or a club member.
That single distinction explains everything else on this page: the prices, the fees, the delivery method and the risk.
What is LiveFootballTickets?
LiveFootballTickets is a secondary ticket marketplace covering football across Europe, including the Premier League, the Champions League, La Liga and Serie A. Its own FAQ states plainly that “prices may be above or below face value”.
The platform does not own the tickets it advertises. Its role is to list other people's tickets, hold the buyer's money, chase the seller for delivery, and step in when something goes wrong. If you want a comparison, we have also looked at whether SeatPick is legit.
LiveFootballTickets prices and fees
Two things get added to the price a seller sets, and only one of them is obvious.
The first is the mark-up. Tickets on LiveFootballTickets routinely sell for well above face value, which the site does not hide — its FAQ says so directly. For a sold-out Premier League fixture, paying two or three times the printed price is normal on the secondary market.
The second is the booking fee, and this is the part buyers complain about. LiveFootballTickets does not publish a fee percentage anywhere on its site, its FAQ or its homepage. The charge appears at the checkout stage, once you have chosen your seats. In one documented purchase reviewed by ticket comparison site Ticket-Compare, a £139 ticket carried £30 in fees — roughly 22% on top.
Practical advice: take the price through to the final checkout screen before you compare it with anywhere else. The headline number is not the number you pay.
The 150% Money Back Guarantee, and what it actually covers
LiveFootballTickets promotes a “150% Money Back Guarantee” across its site. The wording it uses is: “Every order is backed by our 150% Money Back Guarantee.”
In practice that means if your tickets do not arrive, you get a full refund of what you paid plus 50% of the value as credit to spend on the site in future.
Read that carefully, because it is narrower than it sounds. The guarantee is built around non-delivery. It is compensation for a ticket that never turns up — not an insurance policy against a club refusing you entry at the turnstile, and the 50% is store credit rather than cash. If you have no intention of buying from the site again, that half of the guarantee is worth nothing to you.
How LiveFootballTickets delivers tickets
Most tickets now arrive as mobile or NFC tickets rather than paper, transferred electronically and typically released no later than 24 hours before kick-off.
This is normal for the secondary market but it is uncomfortable for buyers, because it means you often travel to a match, and sometimes book a hotel, before the ticket is in your hand. Build that into your plans rather than assuming you will have the ticket the week before.
The part most reviews leave out: football resale and the law
Football is treated differently from concerts and other sport in England and Wales, and most reviews of ticket resale sites never mention it.
Under section 166 of the Criminal Justice and Public Order Act 1994, it is a criminal offence for an unauthorised person to sell, or otherwise dispose of, a ticket for a designated football match. An unauthorised person means anyone without written authorisation from the match organisers. The section is drawn broadly: it covers offering a ticket for sale, advertising that one is available, and making one available for somebody else to sell. Conviction carries a fine of up to level 5 on the standard scale.
To be clear about who that applies to: the offence sits with the seller, not with you as the buyer. Buying a resold football ticket is not itself a crime.
The risk to you is different, and it is real. Clubs treat resale as a breach of their own ticket terms. If a club identifies a ticket as having been resold, it can void it, refuse entry, and in some cases withdraw the original holder's season ticket. You would then be relying on the LiveFootballTickets guarantee — which, as set out above, is designed around tickets that never arrive rather than tickets that arrive and are then rejected at the gate.
Are the rules about to change?
They may be. The UK government ran a consultation called “Putting fans first” between January and April 2025, which included the option of capping resale prices. On 19 November 2025 the government said it would legislate on ticket resale when parliamentary time allows.
As things stand no resale price cap has become law. The secondary market is governed in the meantime by general consumer law, principally the Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024, along with the Digital Economy Act 2017, which banned ticket-buying bots and requires sellers to identify tickets properly.
Is LiveFootballTickets a scam?
No. A scam site takes payment and provides nothing. LiveFootballTickets has operated for close to twenty years, resolves problems through a published guarantee, and delivers the tickets it sells in the overwhelming majority of cases.
The fair criticisms are different ones: prices well above face value, fees that are not disclosed until checkout, late ticket delivery, and no company registration details published in the site footer. Those are reasons to go in with your eyes open, not evidence of fraud.
LiveFootballTickets reviews and Trustpilot
LiveFootballTickets holds a TrustScore of 4.7 out of 5 from 21,095 reviews on Trustpilot, which Trustpilot rates as “Excellent”. It has held a claimed profile there since October 2015. Figures checked 26 August 2026.
| Rating | Share of reviews |
|---|---|
| 5-star | 86% |
| 4-star | 8% |
| 3-star | 1% |
| 2-star | Under 1% |
| 1-star | 4% |
4,143 of those reviews were left in the past 12 months, so this is an active profile rather than a score propped up by old history.
Two things to know before you take 4.7 at face value
First, LiveFootballTickets invites its customers to review, which Trustpilot flags on the profile. Invited reviews are legitimate and very common, but a company that asks every buyer to rate it will usually score higher than one where only motivated customers turn up — because most transactions go fine, and most people who are merely satisfied never post unprompted.
Second, the company has replied to 10% of its negative reviews, typically within two weeks. That is low for a paid Trustpilot subscriber, and worth knowing if your fallback plan for a problem is to complain publicly and expect a response.
What the one-star reviews actually say
The 4% who leave one star are strikingly consistent, and their complaint is not fake tickets. Reading the most recent one-star reviews, the same three themes come up:
- Tickets arriving the day before the match, long after travel and hotels have been booked and paid for
- Tickets not arriving at all, followed by a long and slow email chain
- Fees that only become clear late in the checkout
The first two are the same underlying problem: the platform cannot deliver until its seller does. If you are travelling any distance for the match, that timing risk is the thing to weigh — not whether the company is real.
How LiveFootballTickets compares to other resale sites
Trustpilot scores for comparable ticket resale and comparison platforms, all checked on 26 August 2026:
| Site | TrustScore | Reviews |
|---|---|---|
| LiveFootballTickets | 4.7 | 21,095 |
| Football Ticket Net | 4.7 | 14,000 |
| P1 Travel | 4.7 | 10,000 |
| Ticombo | 4.5 | 3,000 |
| Vivid Seats | 4.3 | 116,000 |
| Hellotickets | 4.3 | 5,000 |
| Fanpass | 4.2 | 9,000 |
| StubHub International | 3.9 | 5,000 |
| SeatPick | 3.0 | 88 |
On this measure LiveFootballTickets sits at the top of its group, level with Football Ticket Net and P1 Travel and comfortably above StubHub's international arm. Bear in mind that review volume and invitation practice differ between these companies, so the scores are indicative rather than a like-for-like test.
Safer ways to get football tickets
Resale should be the last option, not the first. For almost every English club, the cheaper and safer route is the club's own system — general sale, a membership, or the official ticket exchange where season ticket holders resell seats at face value with the club's blessing.
We have step-by-step guides to how that works at individual clubs, including prices and what each membership actually buys you:
- How to buy Manchester United tickets
- How to buy Manchester City tickets
- How to buy Leeds United tickets
- How to buy Aston Villa tickets
- How to buy Newcastle United tickets
- How to buy Sunderland tickets
- How to buy Nottingham Forest tickets
- How to buy Fulham tickets
- How to buy Bournemouth tickets
- How to buy Sheffield United tickets
- How to buy Brighton tickets
If those routes are genuinely closed and you decide to use a resale marketplace anyway, pay by credit card wherever possible, keep every confirmation email, and do not book travel you cannot afford to lose until the ticket is in your phone.
LiveFootballTickets pros and cons
Pros
- A real company with a trading history going back to 2006, not a fake shopfront
- The 150% Money Back Guarantee gives you a defined remedy if tickets never arrive
- Wide coverage of European football, including matches that are sold out through official channels
- Tickets are usually delivered, and delivered electronically
Cons
- Prices are routinely well above face value
- Booking fees are not published anywhere on the site and only appear at checkout
- Tickets can arrive as late as 24 hours before kick-off
- Not an authorised ticket partner of any English club, so a club can void the ticket if it identifies it as resold
- Based in Spain according to its Trustpilot profile, with no company registration number or registered address published in the site footer
Verdict
LiveFootballTickets is legit in the way buyers usually mean the word: it is an established business that delivers tickets and stands behind orders that fail. If your only alternative is missing a match you have travelled a long way to see, it is a reasonable option.
It is still the expensive route and the exposed one. You pay above face value, you pay a fee nobody quotes you up front, you may not hold the ticket until the day before, and the club can refuse it at the gate. Try the club's own general sale, membership and official ticket exchange first, every time. Use a resale marketplace like LiveFootballTickets when those have genuinely run out, and go in knowing exactly what the guarantee does and does not cover.
Frequently asked questions
Is LiveFootballTickets safe to use?
It is a genuine trading company with a published money-back guarantee, so it is safe in the sense that you are unlikely to lose your money outright. The residual risk is a club voiding a resold ticket at the turnstile, which the guarantee is not designed to cover.
Do LiveFootballTickets tickets actually arrive?
In the great majority of cases, yes, usually as mobile or NFC tickets released within 24 hours of kick-off. If they do not arrive, the 150% guarantee is the mechanism for getting your money back.
Why is LiveFootballTickets more expensive than the club?
Because it is a resale marketplace. Sellers set their own prices above face value on sold-out matches, and the platform adds a booking fee on top at checkout.
Can my club cancel a ticket bought from LiveFootballTickets?
Yes. Clubs prohibit unauthorised resale in their ticket terms and can void tickets they identify as resold, refuse entry, and penalise the original holder.
Is reselling football tickets legal in the UK?
Not without authorisation. Section 166 of the Criminal Justice and Public Order Act 1994 makes it an offence for an unauthorised person to sell or dispose of a ticket for a designated football match. The offence applies to the seller, not to the buyer.